How can I place my order?

The simplest and most efficient way to order is through the TavernDirect.com Online Store. Simply add the items you want to your shopping cart and then follow our easy step-by-step checkout procedure.

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Can I fax, telephone or mail in my order?

At this time we are only accepting orders online or through the mail. We may provide additional means of ordering in the near future.

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How do I know that my order has been received by TavernDirect.com?

When you place your order online, you will immediately receive an email thanking you for your order and a six-digit order confirmation number. Your order is transmitted directly to our secure servers, where it is processed by our dedicated sales associates during normal business hours. (Monday - Friday from 8:00 a.m. to 5:30 p.m.)

Should you not receive this confirmation email, your order probably has not been properly received and processed. In this unlikely event, please contact us by email at CustomerService@TavernDirect.com

All orders through the mail are confirmed by email or by telephone.

If there are any problems with the fulfillment of your order, one of our Associates will contact you by telephone or email, advise you of the problem and provide fully acceptable solution.

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What happens if an item is back-ordered / out-of-stock?

If an item is temporarily out of stock, we normally will advise you of it by posting an "Out-of-Stock" indicator directly on our website. However, if you place an order for an item for which we are temporarily out of stock, we will contact you by email or telephone. You will have the option to back-order, substitute or cancel the item at that time.

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Do I have to pay sales tax?

No! All orders shipped within the United States are not subject to tax.

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What happens after I place my online order?

All TavernDirect.com orders are processed within 72 hours. We do not actually apply charges to your credit card until your order is ready to be shipped.

If you need your order to be sent faster than this, please feel free to send us an email at CustomerService@TavernDirect.com

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How do I pay for my order? What methods of payment do you take?

We accept VISA, Mastercard, American Express, Discover and eCheck (electronic checks via the website) If you would prefer to pay by certified check or money order, you must order by mail via the address above. However, in this case, we will not process your under until the funds have cleared.

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Which credit cards do you accept?

We accept VISA, Mastercard, American Express, and Discover credit cards.

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When will my credit card be charged?

TavernDirect.com does not actually apply charges to your credit card until your order is ready to be shipped. If there is any problem obtaining this authorization, we will contact you by telephone or email to advise you of the problem and find a satisfactory solution.

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What security do you use on your site?

Our site uses 128-bit SSL technology to ensure that your transaction with us is secure. Ad any relative data Hacker Safe Authorize.net etc.

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Is my online order secure?

Yes! Our site uses 128-bit SSL encryption technology to ensure that your transaction with us is secure. Once your order is on our server, your payment information is further encrypted for added protection.

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Do you share my information with anyone?

No! With the exception of providing your shipping information to the shipping company, and your payment information to our credit card processor, none of your information is shared with anyone. We respect and value your privacy.

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Will you ever email me?

Yes. In addition to any order related emails that we send you, we also have a wholesale newsletter that we send out periodically. However, we do respect your privacy, and will stop sending you this at your request.

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Have a question that isn't answered above? If so, send us an email at customerservice@TavernDirect.com